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Legal

Terms of Service

Last updated: April 2026

Please read these Terms of Service carefully before using the Aurevia Naturals Private Limited website or purchasing our products. These terms govern your use of our services and form a legally binding agreement between you and Aurevia Naturals Private Limited.

1. Acceptance of Terms

Agreement

By accessing or using the Aurevia Naturals Private Limited website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

Modifications

We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the revised terms. We encourage you to review these terms periodically.

2. Products & Orders

Product Descriptions

We strive to ensure that all product descriptions, images, and pricing on our website are accurate. However, we do not warrant that product descriptions or other content is error-free, complete, or current. In the event of an error, we reserve the right to correct it and update your order accordingly.

Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline your order for any reason, including product availability, errors in product or pricing information, or suspected fraudulent activity.

Pricing

All prices are listed in the currency applicable to your selected region. Prices are subject to change without notice. We are not responsible for typographical errors in pricing. In the event of a pricing error, we will notify you and give you the option to proceed at the correct price or cancel your order.

3. Shipping & Delivery

Delivery Timeframes

Estimated delivery times are provided as a guide only and are not guaranteed. Aurevia Naturals Private Limited is not responsible for delays caused by customs, postal services, or other factors outside our control.

Risk of Loss

All items purchased from Aurevia Naturals Private Limited are made pursuant to a shipment contract. Risk of loss and title for items pass to you upon delivery to the carrier.

International Orders

For international orders, you are responsible for all customs duties, taxes, and import fees applicable in your country. These charges are not included in our product prices or shipping fees.

4. Returns & Refunds

Return Policy

We accept returns of unopened, undamaged products within 14 days of delivery. To initiate a return, please contact us at aurevianatural@gmail.com with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly sent.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund at no additional cost to you.

5. Intellectual Property

Ownership

All content on the Aurevia Naturals Private Limited website — including text, graphics, logos, images, and software — is the property of Aurevia Naturals Private Limited and is protected by applicable intellectual property laws. Unauthorised use of any content is strictly prohibited.

Limited Licence

We grant you a limited, non-exclusive, non-transferable licence to access and use our website for personal, non-commercial purposes. This licence does not include the right to reproduce, distribute, or create derivative works from our content.

6. Disclaimer of Warranties

Health Disclaimer

Our products are herbal botanical infusions intended for general wellness. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult a qualified healthcare professional before using our products if you have any health concerns, are pregnant, or are taking medication.

Website Availability

We do not warrant that our website will be available at all times, uninterrupted, or error-free. We reserve the right to modify, suspend, or discontinue the website at any time without notice.

7. Limitation of Liability

Liability Cap

To the fullest extent permitted by law, Aurevia Naturals Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability to you for any claim shall not exceed the amount you paid for the product giving rise to the claim.

8. Governing Law

Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Kochi, Kerala, India.

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