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Legal
Last updated: April 2026
At Aurevia Naturals Private Limited, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or purchase our products.
When you place an order, create an account, or subscribe to our newsletter, we may collect your name, email address, postal address, phone number, and payment information. Payment details are processed securely through our payment partners and are never stored on our servers.
We automatically collect information about how you interact with our website, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This helps us understand how our website is used and improve your experience.
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. Please refer to our Cookie Policy for detailed information.
We use your personal information to process and deliver your orders, send order confirmations and shipping updates, and handle returns or exchanges.
With your consent, we may send you newsletters, promotional offers, and updates about new collections. You can unsubscribe at any time using the link in any email we send.
We analyse usage data to improve our website, products, and services. This includes understanding which products are most popular, how customers navigate our site, and where we can enhance the user experience.
We share your information with trusted third-party service providers who assist us in operating our website and conducting our business — including payment processors, shipping carriers, and email marketing platforms. These parties are contractually obligated to keep your information confidential.
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for seven years for accounting and legal purposes.
You may request deletion of your personal data at any time by contacting us at aurevianatural@gmail.com. We will process your request within 30 days, subject to any legal obligations that require us to retain certain information.
You have the right to request a copy of the personal information we hold about you, and to receive it in a structured, commonly used, machine-readable format.
You have the right to request correction of inaccurate data and, in certain circumstances, erasure of your personal data (the 'right to be forgotten').
You have the right to object to processing of your personal data for direct marketing purposes, and to request restriction of processing in certain circumstances.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes SSL encryption, secure servers, and regular security assessments.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.
Aurevia Naturals Private Limited is the data controller responsible for your personal information. If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at aurevianatural@gmail.com or write to us at: 36/267, Mannath Building, Kochi, Kerala, India 682021.
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